Wombat Casino - 選手の退会が遅れました。

Hello, as you can see, I have requested a withdrawal of a total of 250 eur, I have received all the others but not these, it has been a few days now?

Hej som ni ser så har jag begärt uttag på totalt 250 eur alla andra har jag fått men inte dessa det har gått några dagar nu?

Additional comments from maroun2021:

"Hello, I bet 1.2 EUR on one of their games which, according to the win table, would give 600 EUR if you get 6 scatters, which I got, but I only got paid 300 EUR, so I ask the casino, they blame it on a technical error and say they are working on it investigate it 2 weeks have passed now nothing has happened"

Additional comments from maroun2021:

"Hej jag satsade 1,2 EUR på ett av deras spel som enligt vinstabbel skulle ge 600 EUR om man får 6st scatter vilket jag fick , men fick bara betalt 300 EUR så jag fråga kasino dom skyller på tekniskt fel och säger att dom håller på undersöka det 2 veckor har gått nu inget har hänt"

Dear maroun2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings have not been credited correctly? Do you have by any chance some screenshots from the moment you achieved the winnings?

Moreover, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Lastly, I would like to kindly ask you to submit only one complaint per casino. As per our company policy, 2 complaints from the same player about the same casino should not be in progress. Thank you for your understanding,

Best regards,

Kristina

Here you can see all complete and not completed withdrawals , I talked to them today and the said they still investigating

Here is latest conversation with the casino

Thank you for your reply, maroun2021. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience and please, let us know if there is anything new in the meantime.

Hi, I contacted them the day they pretended that I hadn't sent in that there was missing money, then she found it, but despite that she wanted to know from the beginning what had happened so I had to tell her everything. The day before yesterday they said 2 days which is today and today they play as if they don't know what it is about

Hej jag kontaktade dom dag dom låtsades som jag inte hade skickat in att det saknades pengar sen hitta hon det men trots det ville hon veta från början vad som hade hänt så jag fick berätta om allt. Förrigår sa dom 2 dagar vilket är idag och idag leker dom som om dom inte vet vad det handlar om

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear maroun2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The outlet has arrived now, they blamed it on technical problems.

Uttaget har kommit nu dom skyllde på tekniska problem .

maroun2021, do I understand correctly that your withdrawal has been processed successfully?

That's right they had technical errors but I have received my money now

Det stämmer dom hade tekniska fel men jag har fått mina pengar nu

Awesome news, maroun2021. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.