Woocasino - プレイヤーが自分のアカウントを確認するのに苦労しています。

The casino refused to pay out my winnings. For the first time, my submitted documents were rejected again and again for weeks, due to small things such as not the right background for the ID card (although everything was perfectly recognizable). After that, the casino didn't respond to my requests, I advise everyone against playing at this casino !!!!

Das Casino hat sich geweigert meinen Gewinn auszuzahlen. Erstmals wurden Wochenlang meine eingereichten Dokumente immer wieder abgelehnt, durch Kleinigkeiten wie z.B. nicht der passende Hintergrund bei dem Personalausweis (obwohl alles Einwandfrei zu erkennen war). Danach hat das Casino nicht mehr auf meine Anfragen reagiert ich rate jeden davon ab bei diesem Casino zu spielen!!!!

Dear Luke,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. In the screenshot you attached I see bonus mentioned. Could you please specify which bonus you activated?

What documents have you already provided?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Dear Luke,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.