Woocasino - プレイヤーはお金を引き出すことができません。

Casino continually keeps cancelling withdrawal requests.

All KYC documents have been supplied.

Casino is asking me for "proof of wealth" "proof of income" "tax declaration."

These documents are not required by the casino's own KYC process.

https://www.woocasino.com/terms-and-conditions

Nothing is mentioned here about proof of wealth, proof of income or tax receipts.

Dear Ryan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Asking for proof of income isn’t very common, but the casinos sometimes ask for it as an additional document and I would suggest you cooperating fully with the casino.

Is this the only thing that the casino requires in order to complete the KYC? Could you forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru.

Thank you in advance.

Best regards,

Kristina 

Dear Ryan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.