Woopwin Casino - プレイヤーの出金が遅れている。

I'm not getting my payout and I'm put off I'm fully verified!

I still need your help today.

Ich bekomme meine Auszahlung nicht und werde vertröstet ich bin vollständig verifiziert!

ich brauche heute noch eure Hilfe.

Dear Yigabr2008,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Warum denn. Die Frist ist 48 Stunden die sind längst überschritten.

die vertrösten mich die ganze Zeit. Warum wollen sie mir nicht helfen.

Please don't worry. I understand your concern but it is not that we do not want to pay you. I assure you that the relevant department is working on your withdrawal and very soon you should receive updates. Keep on chat will not accelerate the process but we will be here here to assist you at anytime whenever you need assistance, but for now you only need to wait.

Please write to me

Schreiben sie doch mal die an bitte

Please understand that Casino.Guru Complaint Resolution Center is not 24/7 live chat and all involved parties have 14 days (7+7 days) to respond. We didn't reply as we also have days off. Thank you very much for your consideration.

Moreover, we have noticed that you have submitted four complaints about the same issue, therefore, I am forced to reject this one. Your first complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.