Woopwin Casino - 賞金の出金が遅延しています。

Please help me, according to the casino terms and conditions, they should have paid out yesterday at the latest, I've been waiting for over 70 hours and I'm always put off in the chat.

I thought Casino Guru would help immediately!!

Bitte helft mir doch laut Casino agbs hätten die spätestens gestern auszahlen müssen ich warte seit über 70 Stunden und werde im chat immer vertröstet.

ich dachte Casino Guru hilft sofort!!

Dear Yigabr2008,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I'm fully verified and it's about 3800€. why don't you help me

Ich bin vollständig verifiziert und es geht um 3800€. Warum helft ihr mir nicht

Please understand that Casino.Guru Complaint Resolution Center is not 24/7 live chat and all involved parties have 14 days (7+7 days) to respond. We didn't reply as we also have days off. Thank you very much for your consideration.

Moreover, we have noticed that you have submitted four complaints about the same issue, therefore, I am forced to reject this one. Your first complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.