Wowger Casino - 出金を試みた後、プレイヤーのアカウントがブロックされました。

This is the first time I have had a problem with withdraw and blocked account from a casino.

I made a deposit and received a 100% bonus, I completed the wager and made a withdrawal, it was about 3 weeks ago, Wowger requested verification of ID card documents + a second document with a photo (DL or passport), very good quality selfie, utility bill, I sent all documents very quickly, wowger checked my documents about 2 weeks (yes, it's not a joke) I had to ask several times in the chat about the verification status, verification time very strange for a new, very small casino that probably has very few players.

On September 19, I received an e-mail that my account was successfully verified, so I made witdhraw all money from my wowger account, after 6 days I received an e-mail from this SCAM casino informing me that I broke their regulations and they blocked my account.

Unfortunately, only later I read that this thing doesn't even have a license, so everything became clear to me, there is no honest casino without a license.

Dear HarryHarry,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wowger Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have had the account since August 25, it was blocked on September 26, the bonus can be turned over in both sports betting and casino, I played both sports and slots.

Thank you very much, HarryHarry, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi HarryHarry,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask Wowger Casino to join this conversation and share more information regarding the case.

Could you kindly explain the reason for blocking the player's account and withholding their winnings?

Thank you.

Best regards,

Tomas

email from Wowger

your account was suspended due to breaching ours terms and conditions. We are unable to provide further information on this matter to avoid system circumvention.

I would like them to provide evidence to Casino.guru that I broke the regulations, because I don't know what regulations I broke and how.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear HarryHarry,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Tomas