Wunderwins Casino - 決済が遅延しているとのクレームがあります。

Hello, despite multiple chats, my payment and address verification are not being made. The driver's license would be verified, the address is in a kind of waiting loop.

Guten Tag, trotz mehrfachen Chat wird meine Auszahlung und die Adressverivizierung nicht vorgenommen.Der Führerschein würde verifiziert,die Adresse hängt in einer Art Warteschleife.

Dear Keks,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Everything has been verified. Now, like one of many reviews, it says that the payment is in "pending". This seems to be some kind of scam to tempt customers to cancel again and play with the money.

Es wurde alles verifiziert.Nun steht wie eine n vielen Bewertungen zu lesen,dass die Auszahlung in ,,pending,,steht.Dies scheint eine Art Masche zu sein um die Kunden nochmal zum stornieren zu verleiten und mit dem Geld zu spielen.

Would now be paid

Würde nun doch bezahlt

Thank you for your reply, Keks. I am sorry, but I am not sure I fully understand your last message. Have you already received your winnings?

Dear Keks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

money has arrived

Geld ist angekommen

Awesome news, Keks. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.