Wunderwins Casino - 選手の退場が遅れる。

Hello, I've been waiting for my money since March 1st.

it's 60€, it was paid out with Mifinity.

And I got blocked for no reason.

support was written to several times, but always get the same answer, it is being checked by the security department, it can take weeks.

I would not recommend this casino to anyone, please do not play here. That's cheating.

Hallo, ich warte seit 01.03 auf meine Geld.

es sind 60€, ausgezahlt wurde es mit Mifinity.

Und ich wurde ohne Grund blockiert.

es wurde mehrmals support angeschrieben, aber bekomme immer das gleiche Antwort, es wird von sicherheitsabteilung geprüft, es kann noch Wochen dauern.

ich würde diese Casino niemanden empfehlen, bitte hier nicht spielen. Das ist Betrug.

Hello Volkiii36,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wunderwins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your access to your account until it is finished.

Looking forward to your answer.

Regards,

Nick

Dear Volkiii36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.