Xbet Casino - 選手の退会が遅れました。

Hi,

The casino completely stopped replying back to me after July 6th 2022; when they finally reached back with my withdrawal inquiries "Payout Methods Ticket #1360941"Please help.

Thank you.

Dear PhilipChung,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino has been delaying your withdrawal for months?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Yes they have been delaying my withdrawals for months after I provided them with my withdrawal preference thru bitcoin. No i have not made any successfully withdrawals before and KYC is done. No Active bonus as well. I do have emails as well to confirm.

Thank you,

Philip.

Thank you very much for your reply, PhilipChung. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi Kristina,

Just sent over communication email to you.

Thank you.

Thank you very much PhilipChung for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear PhilipChung,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Xbet Casino's representatives to join the conversation and participate in the resolution of this complaint.

Dear Xbet Casino, could you please state the reason why the player's withdrawal has not yet been paid out?

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear PhilipChung,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas