XSINO Casino - プレイヤーはボーナスを受け取っていません。

I received an email from xsino casino stating that I had a bonus of 120 pesos, but it is not showing up in my account. When I contacted my agent, the response was negative, saying the bonus did not exist, and they refused to honor the 120 pesos bonus.

Pues me llego un correo del casino xsino casino que tenía un bono de 120 pesos y lo cual no se me reflejan en mi cuenta y cuando me comunique con mi agente pues la respuesta que me dio fue negativa de que no existía ningún bono y no me lo kieren aser válido y se niegan a darme ese bono de 120 pesos

Dear Wicho664,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please send me the email with the bonus offer you received at veronika.l@casino.guru? Was it a free bonus, or a deposit bonus?

It's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Thank you in advance for your reply and understanding.

Best regards

Veronika

It's free bonus

Es bono gratuito

Have you checked if the bonus was sent from a valid email address belonging to a real casino representative? Please forward me the email with the bonus offer at veronika.l@casino.guru.

Have you contacted the agent in time to receive the bonus?

Dear Wicho664,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.