Yabby Casino - プレイヤーはアカウントの確認により出金の遅延に直面しています。

I won using 75 free spins, redeemed the winning mode, and now the money is real. However, when I tried to request a withdrawal of 250 euros, it says my account is not verified. I've sent the documents and a selfie, but since then, nothing has happened. I've tried sending the documents multiple times, but it always says I can't withdraw. 😔😔

Ho vinto giocando con 75 giri gratuiti,ho riscattato la modalità di vincita e ora i soldi sono reali e quando sono andata x chiedere il prelievo di 250 euro mi dice account non confermato e ho mandato i documenti e il selfie..ma da lì più niente..ho riprovato più volte a mandare i documenti ma risulta sempre che non posso ritirare😔😔

Dear Pirellone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Have you contacted casino support and asked for assistance? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas