Ybets Casino - プレイヤーの撤退が遅れています。

I made my "first" withdrawal on 09/20/2024. It's now September 23rd and there's no sign of it being processed.

Customer support is mocking me, saying it will arrive as soon as possible, but nothing so far.

Please help me.

Ho effettuato il mio "primo" prievo il giorno 20/09/2024. Siamo al 23 settembre e non se ne parla proprio di elaborarlo.

L'assistenza mi prende in giro, dice che arriverà al più presto, ma nulla.

Aiutatemi

Dear tonycard1998,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi, I made a withdrawal request for €50 the same day, and it was processed immediately. Then I also made one for €350 and it hasn't left yet.

What does this mean? That I fear they do not want to pay me, because the account verification is regular, otherwise they would not have even paid me the withdrawal of € 50.

Salve, ho effettuato una richeista di prelievo di €50 lo stesso giorno, ed è stata subito elaborata. Poi ne ho fatta anche una di 350€ ed non è ancora partita.

Cosa vuol dire ciò? Che ho timore che non vogliono pagarmi, perché la verifica dell'account è regolare,altrimenti non mi avrebbero nemmeno pagato il prelievo da 50€.

Thank you for your reply, tonycard1998. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Full credit. I would close the case

Accredito completo. Chiuderei il caso

Dear tonycard1998,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru