Ybets Casino - プレイヤーの撤退はキャンセルされました。

I made a withdrawal of €150, but after 72 hours my withdrawal was canceled without any reason, explanation, or request, and the funds disappeared.

Ho effettuato un prelievo di 150€, dopo 72 ore il mio prelievo senza nessun motivo o spiegazione o richiesta è stato annullato e fondi sono spariti.

Dear Michicirillo90,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Are you able to check the status of the transaction in the transaction history after it failed?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Good morning,

First of all, thank you for your quick response, as you can see in the attachment, the withdrawal transaction was canceled but the funds have not returned to the game account.

After contacting support via chat nothing changed they told me to wait.

The account is verified.

I remain available in case you need any further documentation.

Buongiorno,

In primis la ringrazio per la celere risposta, come può vedere in allegato la transazione del prelievo è stata annullata ma i fondi non sono tornati nel conto gioco.

Dopo aver contattato l assistenza in chat non è cambiato nulla mi hanno detto di attendere.

L'account è verificato.

Resto comunque a disposizione nel caso in cui serva altra documentazione.

Dear Michicirillo90 and Casino Guru!

The withdrawal request in question was processed and paid on our end, but unfortunately, the transaction was declined by the bank.

Once we receive the €150 back from the bank, your account will be promptly credited, allowing you to submit a new withdrawal request at your convenience.

We apologize for any inconvenience this may have caused and will provide you with an update as soonest.

Best regards,

Ybets Representative

Good morning,

As of today the funds have not yet been credited to my gaming account, I will try a different withdrawal method.

I remain available in case you need any documentation.

Thank you and good work

Buongiorno,

Ad oggi i fondi non sono stati ancora accreditati sul mio conto gioco,proverò un metodo diverso di prelievo.

Resto comunque a disposizione nel caso in cui serva della documentazione.

Grazie e buon lavoro

Thanks to both parties for the reply and cooperation.

Dear Michicirillo90,

Kindly let us know when your account is credited and you will be able to request a new withdrawal.

Please keep me informed about any further developments.

Good morning,

Unfortunately the situation has not changed, or rather they have decided to insert a new item that previously did not exist but there is not even a shadow of money.

I can't tell if the withdrawal is processing or not.

Buongiorno,

Purtroppo la situazione non è cambiata , o meglio hanno deciso di inserire una nuova voce che precedentemente non c'era ma dei soldi nemmeno l ombra.

Non riesco a capire se il prelievo è in elaborazione o meno.

Dear Ybets Casino,

Could you please clarify what is causing the delay in returning of Michicirillo90's funds?

When can he expect the amount to be credited back to his casino account?

I contacted casino support and their response was this...

It's been 12 days since my withdrawal request.

Ho contattato l assistenza del casinò e la loro risposta è stata questa...

Sono passati 12 giorni dalla mia rischiesta di prelievo.

Dear Michicirillo90 and Tomas,

We are pleased to inform you that we have received confirmation from the bank that Michicirillo90's account has been credited back to his balance.

He is now welcome to initiate a new withdrawal request at his convenience.

Thank you for your patience and understanding throughout this process.

Best regards,

Ybets Representative

Good morning,

One of the things I hate the most is being fooled. After contacting my bank, which was also the one I used for the withdrawal, it turned out that no amount was ever proven to be credited.

The money has returned to my gaming account and I have proceeded to a new withdrawal with a different bank, if the withdrawal is not successful even with this method I will be forced to proceed through legal channels.

Thank you and good work.

Buongiorno,

Una delle cose che odio di più, è essere preso in giro.Dopo aver contattato la mia banca nonchè la stessa usata per il prelievo è saltato fuori che nessuna somma è mai stata provata ad essere accreditata.

Il denaro è tornato sul mio conto gioco e ho proceduto ad un nuovo prelievo con una banca differente, qualora anche con questa modalità il prelievo non andrà a buon fine mi troverò costretto a procedere per vie legali.

Grazie e buon lavoro.

Dear Michicirillo90 and Tomas!

I'm happy to inform you that your recent withdrawal request has been successfully completed.

We sincerely apologize for the delay and any inconvenience this may have caused.

Thank you for your patience and understanding throughout this matter.

Best regards,

Ybets Representative

Good evening,

I confirm what the casino reported, the withdrawal was regularly processed.

Thank you and good work

Buonasera,

Confermo quanto riportato dal casino, il prelievo è stato regolarmente evaso.

Grazie e buon lavoro

Dear Michicirillo90, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.

Thank you so much for your time. 

Best regards, 

Tomas

Casino.Guru