Yebet Casino - プレーヤーの入金が届きませんでした。

Hello,

deposited 90 USD in Bitcoins on 01/27/2023, the money has still not been credited.

Minimum deposit is 0.001 BTC have deposited 0.003 BTC.

Hallo,

habe am 27.01.2023 90 USD eingezahlt in Bitcoins, das Geld wurde immer noch nicht gutgeschrieben.

Mindesteinzahlung beträgt 0.001 BTC hab 0,003 BTC eingezahlt.

Dear Tuscani090283,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

They sent that to me in live chat today

Das haben die mir heute im livechat gesendet

Dear Tuscani09028,

Did you forward them the payment confirmation from the provider? If yes, be sure to wait a week or two before the casino could add your deposit to your account.

Dear Tuscani090283,

All screenshots you provided when you submitted your complaints make a little no sense to me either.

The address you should deposit to is not matching with the one you used to deposit with and the 3rd screenshot showing a blockchain transaction in a completely different amount.

Can you please clarify?

Hello,

summarized again:

On 01/27/23 I deposited 90 USD to the casino. See last screenshots..

The casino has provided this deposit code.

However, the money was never credited to my casino account.

Live chat said I should clarify it with a user on a telegram...that came out unsavory..ok I did it..the user said that the money went to a lost address and he doesn't have the money or the casino..

The fact is that the 90 USD went to the wallet code, which the casino offered on the deposit page on 01/27/23..a few days later the casino changed the deposit code again..

In my screen shorts it is very clear that the money has been paid into the casino!

Hallo,

nochmal zusammengefasst:

Am 27.01.23 habe ich 90 USD an das Casino eingezahlt.Siehe letzte Screenshots..

Das Casino hat dieses Code für die Einzahlung zur Verfügung gestellt..

Das Geld wurde aber meinem Casino Konto nie gutgeschrieben..

Livechat sagte ich sollte es auf Telegramm mit einem User klären...das kam schon unserios..ok hab ich gemacht..der User sagte das das Geld an verlorene Adresse gegangen ist und er hat das Geld nicht bzw das Casino..

Fakt ist: das die 90 USD auf den Walletcode gegangen sind was das Casino am 27.01.23 auf der Einzahlungsseite angeboten hat..paar Tage später hat das Casino Einzahlungs Code wieder geändert..

In meinen Screenshorts steht ganz klar das das Geld an das Casino eingezahlt worden ist!

Just to clarify one last thing - what is the 3rd screenshot from bitcoin.com is supposed to be as it is for a completely different amount?

Hello,

Please disregard the third screenshot.

Hallo,

dritter Screenshot bitte nicht berücksichtigen .

Thank you Tuscani090283 for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Tuscani090283,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Yebet Casino to join the conversation.

Dear Yebet Casino,

Can you please provide more information regarding the player's missing deposit?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Tuscani090283,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal