Yebet Casino - 選手の退場が遅れている。

I saw the review of yebet on casino guru so I decided to click the visit link I saw the site and opened and account. I deposited 500trx when I wanted to withdraw it was taking too long to arrive. I contacted customer service they said I should contact someone on telegram they gave me the username which I did and told him the problem. After reading it, he blocked me. He didn't say anything and customer service keeps saying I should contact him this is very annoying

Hello Coldstones,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yebet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

It's my real money and it's also my first time withdrawal

Customer service isn't responding. Withdrawal not seen very frustrating

Hello Coldstones,

Can you please clarify since when is your account verified and since when is the withdrawal pending?

Dear Coldstones,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.