Yolo247 Casino - 選手の退場が遅れました。

They are not settling my money into my balance so that I can withdraw while contacting to customer service they are saying I have to wait

Dear rcool897,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Yolo247 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please explain what are you trying to do with your balance? Are you trying to move your money from the sports betting section to the casino section?

Could you please specify what types of games did you play? Was it slots, live casino games, or did you participate in sports betting?

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes mam I have passed the verification

Thank you for your reply. However, you have not responded to my other questions.

Could you kindly specify if you are trying to move your balance from the sports betting section to the casino section, or are you trying to request a withdrawal from your account?

What types of games did you play?

Regarding your communication with customer support, kindly send me all the emails and chat transcripts relevant to your case to my email address: veronika.l@casino.guru. Thank you.

Dear rcool897,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.