Yuugado Casino - 入金後、プレイヤーのアカウントが閉鎖されました。

After depositing money into my account, it was locked, and my balance was essentially stolen.

I haven't played any games or done anything else—I just made a deposit.

I would like a refund of $500.

アカウントに入金した後、アカウントがロックされ

残高が実質盗まれる形になりました。

ゲームでも遊んでいませんし、何もしておらず入金しただけです。

500ドル返還希望します。

Dear KARASHI,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that you made only one deposit into your account?

Have you submitted any identity documents to your account before you made your deposit?

Have you received any email or other notification explaining why your account was blocked?

Did you contact customer support after your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika