Zaza Casino - プレーヤーのトーナメントの賞金が間違ったエイリアスにクレジットされています。

Dear cindygallinger,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you please inform me of the email address you used to register your casino account?
• Additionally, what is your login alias in this casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Kindly comprehend that we cannot challenge the casino merely based on the similarity between an alias and the name associated with your email address. If the winnings do not reflect in your casino account, there is nothing to contest.

• Could you please advise if any winnings are visible in your casino account?

Thank you.

Hi cindygallinger,

I apologize, but the winnings displayed in real-time were general information on the website and were never linked or credited to your account. From our perspective, those winnings were not rightfully yours.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.