ZeusGlory Casino - プレイヤーの出金が遅れている。

I made my withdrawal after waiting 11 days for my account to be verified. It has been 9 days since I made my withdrawal and it is still pending. I have emailed the casino 4 times but had no response. I have used the live chat numerous times but they just say they will look into it but never give me a response.

Dear Summer18,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Summer18,

I'm sorry to hear for your negative experience but be assured that we are going to do our best to settle the withdrawal for you as soon as possible.

I also would like to let you know that we tried several times to withdraw to your specified card but your card issuer bank blocked the transactions from your side.

Please contact us at lucas@zeusglory.com email with the bank transfer details so we can sort it out in a shortest period of time.

Thank you in advance

Zeusglory Team.

Thank you Lucas

I have just emailed my details for this to paid into my account.

kind regards

Dear Summer18,

Have you received your withdrawal from the casino yet?

Hi Nick, no I haven’t received it yet. Lucas has emailed to say the finance team have reassured him it will be paid today.

Dear Summer18,

If they assured the payment a week ago, please let us know within the next 7 days if it arrive.

Hi, I only got paid £500 and found out this was the maximum that could be withdrawn at one time. I have since received the second £500 but I’m now waiting for the third withdrawal to come through.

Dear Summer18,

As the casino is seemingly paying out the withdrawals, do you still wish to keep the complaint open?

Hi, no thank you. It took a lot longer than expected but I’ve finally received the payment.

Dear Summer18,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru