ZeusWin Casino - プレイヤーの撤退が遅れています。

Good day,

I submitted a withdrawal request on 12/07/2024 at 14:20:41. According to the casino's rules, the request should be processed within 3 business days.

After this period passed, I started contacting customer support every day. Each time, I was told that the money would be transferred any moment.

Yesterday, I sent an official complaint to their email, and I received a response stating that the financial department is already reviewing my request.

Today marks the 7th business day, and the payment still hasn't arrived in my account.

If they told me yesterday at 9 AM that my request was already being reviewed, why has the money not yet been credited to my account, considering it's been a whole day since this so-called review?

Please help me resolve this situation.

Добрый день.

Подал заявку за вывод 07/12/2024 at 14:20:41. В правилах казино сказано что заявка обрабатывается в течении 3х рабочих дней.

По истечению данного срока я начал каждый день писать в службу поддержки. Каждый раз мне говорили что вот-вот деньги должны быть перечислены.

Вчера написал официальную жалобу на их почту, на что получил ответ, что финансовый отдел уже рассматривает мою заявку.

Сегодня уже 7й рабочий день, как выплата все еще не поступила на мой счет.

Если мне вчера, в 9 утра, ответили что моя заявка уже рассматривается, по какой причине деньги все еще не поступили на мой счет, учитывая что уже прошли сутки с так называемого рассмотрения.

Пожалуйста помогите разрешить данную ситуацию.

Dear denis014,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZeusWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.