ZigZagSport Casino - 選手の退会が遅れました。

In February 2022 I requested a withdrawal for 1000 CHf and after a few days they asked me to divide the sum into 2 parts. I did so and they sent me half. For the remaining 500 Chf I sent several emeils and they always reply who have numerous requests and ask me to wait. They have not answered for almost a month.

A febbraio 2022 ho richiesto un prelievo per 1000 CHf e loro dopo qualche giorno mi hanno richiesto di dividere la somma in 2 parti.Ho fatto così e loro mi hanno inviato la metà.Per i restanti 500 Chf ho inviato numerose emeil e loro rispondono sempre che hanno numerose richieste e mi chiedono di aspettare. Da quasi un mese non rispondono più.

Dear Testone74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you withdrew winnings successfully in the past from this casino? Was your account fully verified? Have you been advised what caused this extreme delay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello and thank you for your reply. In the past I have several times withdrawn my winnings and my account has been completely verified. They always reply that there are late payments due to numerous requests .... often they do not respond.

Buongiorno e grazie per la Vostra risposta.In passato ho più volte ritirato le mie vincite ed il mio account è stato completamente verificato.Loro rispondono sempre che ci sono ritardi nei pagamenti dovuti alle numerose richieste….spesso non rispondono.Grazie

Could you please advise, Testone74, if your winnings were accumulated with or without an active bonus?

No bonuses.

Nessun bonus.

Thank you very much, Testone74, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Testone74,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite a ZigZagSport Casino representative to join this conversation and participate in the resolution of this complaint.

Dear ZigZagSport Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Testone74,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I wish I could be of more help.

Kind regards,

Tomas