ZotaBet Casino - プレイヤーの撤退が遅れているようです。

I've been waiting for my payout for 1 week, although according to the site it has been paid out. It is always said that the transfer can take up to 7 working days in the worst case (although these are already over today).

I'm starting to get the feeling that the payout won't come at all.

Ich warte seit 1 Woche auf meine Auszahlung, obwohl diese laut der Seite ausgezahlt ist. Es heißt immer wieder die Überweisung kann im schlimmsten Fall bis zu 7 Werktagen dauern (obwohl diese heute bereits rum sind).

Habe langsam das Gefühl, dass die Auszahlung gar nicht kommen wird.

Dear Flizzy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

hey,

I spoke to the live chat for 30 minutes yesterday and something must have gone wrong with them - MONEY is in the account.

Thank you for your efforts!

Hey,

ich habe gestern noch 30 Minuten mit dem Livechat gesprochen und irgendwas lief wohl schief bei denen - GELD ist auf dem Konto.

vielen Dank für ihre Bemühungen!

Thanks for the update.

Were you able to discuss the issue with the casino support? Did they offer you any recommendations on how to proceed in order to successfully cash out your winnings?

Please let me know if you require further assistance.

Dear Flizzy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.