ZotaBet Casino - 決済が遅延しているとのクレームがあります。

Dear Sir or Madam, I have registered. on this online casino and won 1000. I'm lied to and postponed every day. from all the employees,,,,, they don't answer anymore, I was always promised that the payment would be made and that I would have to wait. I'm verified, I've sent all the documents and got the confirmation, but they just want me these 1000 don't pay out. I hope this would help me.

....I did some research on the internet and saw reviews. that it is a scam online casino..

vlt they can also do something that affects the other players in the future.

Best regards, Willenbacher

Sehr geehrte Damen und Herren, ich habe mich angemeldet. auf dieses online Casino und habe 1000 gewonnen. Bin jeden Tag angelogen und verschoben. von alle Mitarbeiter,,,,,die antworten nicht mehr, mir würde immer versprochen, dass der Auszahlung getätigt wird und das ich noch warten muss.Ich bin verifiziert ,habe alle Unterlage gesendet und die Bestätigung bekommen ,aber die wollen einfach mir diese 1000 € nicht auszahlen. Ich hoffe das hier mir geholfen würde.

….habe auch im Internet bisschen recherchiert und habe Bewertungen gesehen. dass es eine Betrug online Casino ist ..

vlt können sie auch was tun das die andere Spieler in der Zukunft betroffen sind.

mfg Willenbacher

Dear carmenwillenbacher,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear carmenwillenbacher,

Have you received your withdrawal from the casino yet?

Dear carmenwillenbacher,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.