10Cric Casino - プレイヤーのアカウントがブロックされました。

Please help me. I created the account on 7th June, after that when I applied the withdrawal, verification was asked.When I checked the profile, it was found that the date of birth was wrong I spoke to customer care chat I was told to give selfie with pan card.

I lost my pan card, give it chat i told customer care i have lost my pan card i applied for new pan card again.When my PAN card came, I gave a selfie, then the said account got blocked, I got upset.please make me withdraw.

Hello sita1215g,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 10Cric Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? How much did you deposit in total? What is your current casino balance? Can you please forward all the screenshots, proof and communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Register in casino - 7 june 2022

Remaining balance - 12000(somthing)

My total deposit not remember 

And allready sended via email

Could you please advise if you did tell the casino that your registration details were incorrect before you sent the selfie with the card?

What exactly date of birth did you register with and what is the real one?

I told by chat and email before giving selfie, the wrong date of birth typed, I can't remember it, it is just real 04/04/1999

Thank you sita1215g for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello sita1215g,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 10Cric Casino to join the conversation and participate in the resolution of this complaint.

Dear 10Cric Casino,

Can you please clarify the reason for the player's account having been blocked?

Kind regards,

Adam

Hello sita1215g,

Thank you for your response, however, I believe the information you have provided pertains to a different complaint/casino.

Please be sure that you update the correct thread in order for us to proceed effectively.

Kind regards,

Adam

So sorry adam

Hello sita1215g,

No problem at all. There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask 10Cric Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear sita1215g,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend that you contact the Curacao E-Gaming Authority (https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru). I wish I could have been of more help.

Best regards

Adam