18bet Casino - プレイヤーの撤退が遅れています。

Hello, I had 27,000 DKK pending for withdrawal. It's been 7 days now, and it still shows as pending. I haven't received the payment, and all I get is the same response every time that they are working on processing it. The withdrawal was requested on 02.06.2024.

According to their website, it can take up to a maximum of 48 hours.

Hej jeg har sad 27000kr til udbetaling , det er gået 7 dage nu og det står stadigr at det venter har ikke fået det udbetalt og jeg får det samme svar hele tiden at det arbejder på at udbetale det. Det blev sad til udbetaling den 02.06.2024

Der står på deres hjemeside at det kan gå op til max 48 timmer

Dear Jonas96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Kyc verification has been carried out and all documents are approved, I have been confirmed

Kyc verifikation er blevet genomført og alle dokumenter er godkendte det har jeg fået bekræftet

Thank you for your reply, Jonas96. I would like to emphasize again we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I looked wrong, it's been 10 days now

Jeg har kigget forkert der er gået 10 dage nu

It has been 11 days now

Der er gået 11dage nu

12 days now

12 dage nu

My payout has been rejected after 14 days and they have now asked me to make a new payout this website can't be serious!

Min udbetaling er blevet afvist efter 14 dage og de har nu bedt mig lave en ny udbetaling denne hjemeside kan ikke vare seriøs!

Thank you for your reply, Jonas96. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I have made 1 successful withdrawal before

I have passed the kyc verification

I haven't played with a bonus or anything

Jeg har lavet 1 vellykked udbetaling før

Jeg har bestået kyc bekræftelsen

Jeg har ikke spilet med bonus eller noget som helst

Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past?

Do you currently have any pending withdrawals? If possible, please post a screenshot of your withdrawal history here in this thread.

Dear Jonas96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.