1Bet Casino - プレーヤーの退会時のメール認証の問題。

Good day, after requesting a withdrawal from my account, I received an email asking for various documents to complete my identification.

The issue is that if I respond to the email to send the documents, it shows the message 'invalid email'.

I am finding it challenging to understand the problem.

Buongiorno , dopo aver richiesto un prelievo dal mio account mi e arrivata una email in cui mi si chiedono vari documenti per completare il riconoscimento della mia persona .

Il problema e che se rispondo alla email per inoltrare i documenti mi appare la scritta email non valida .

Mi riesce difficile comprendere il problema

Hello Giordasalvo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Can't you upload the documents directly into the casino account? Isn't there any support e-mail provided by the casino on their website?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Good morning, after contacting the casino's live chat I was advised to reply to the email sent to me from another email address, I sent everything from my wife's email address, I hope the documents have arrived. Gio***** born in Ven****** on 21/1*/1**4. waiting for best regards

Buongiorno , dopo aver contattato la live chat del casinò mi e stato suggerito di rispondere alla email inviatami da un altro indirizzo email , ho inviato il tutto dall' indirizzo email di mia moglie , spero che siano arrivati i documenti . Gio***** nato a Ven****** il 21/1*/1**4 . in attesa cordiali saluti

Good morning, my withdrawal was rejected, I had sent all the requested documents with my wife's email but they did not accept.

Buongiorno , il mio prelievo e stato respinto , avevo mandato tutti i documenti richiesti con la email di mia moglie ma non accettano .

Hello Giordasalvo,

As advised above, verification takes up to 14 days so let the casino process it and let us know if it would take longer.

Good morning, I would like to express my great joy in having received my requested accreditation at the 1BET casino in recent days.

It is right how complaints are written and also right to applaud when everything is resolved correctly and promptly.

Thanks again

Buongiorno , desidero con la presente manifestare la mia grande gioia nel aver ricevuto il mio accredito richiesto al casinò 1BET nei giorni scorsi .

Giustamente come si scrivono i reclami e anche giusto fare un plauso quando tutto si risolve in modo corretto e tempestivo .

Grazie ancora

Dear Giordasalvo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru