1win Casino - プレイヤーのアカウントは資金が入ったままブロックされています。

I didn't do anything wrong! 1win just blocked my account my account for no reason after they've declined my withdrawal for more 20 times.

So please how can you refund my money?

I need my money back.

I have $195.50 in my account.

Hello Baksod122,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they ever specify what exact breach did you commit?

Looking forward to your answer.

Regards,

Nick

Dear Baksod122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account has been verified immidiately I opened the the account, and I didn't receive any bonus from 1win, so loose alot of money on 1win before I attempted to withdraw my fund.

Dear Baksod122,

Can you please forward the communication between you and the casino regarding the block of your account? Please send it to nikolas.b@casino.guru.

Dear Baksod122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.