1win Casino - プレイヤーのアカウントは閉鎖されました。

I started with small bets to get a feel for things. Later, I began to get serious, especially in eSports. I often won, but I also lost a fair amount.

However, the good times didn’t last. After a recent session, I decided to withdraw my money... Four days passed, and I still hadn’t received it. I contacted support, and they requested verification. I completed it without any issues. However, after successfully completing the verification, they sent me an email saying that my account review could take up to 30 days. On the 9th day, I received an email and, in accordance with section 9.7, my account was blocked with no possibility of recovery.

It's frustrating that an honest player can't earn anything – as soon as they see you're not just another sucker, they block you right away.

Сначала ставил по-маленькому, присматривался. Потом начал серьезно разбираться, особенно в кибеrспорте. Стал часто выигрывать, но и проигрывал достаточно.

Но недолго музыка играла. После очередного захода решил вывести деньги... Проходит 4 дня, а деньги не пришли. Пишу в поддержку и они запрашивают верификацию. Я её прошел без проблем. Однако, после успешно пройденной верификации пишут письмо на почту, что нужно до 30 дней на проверку аккаунта. На 9й день приходит письмо и в соответствии с п.9.7. блокируют аккаунт без возможности его восстановления.

Обидно, что честному работяге и заработать нельзя - как только видят, что не лох последний, сразу блок.

Dear DKalinin,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Did you accumulate your winnings with or without a bonus?

Could you please specify if you made bets on sports/e-sports only, or did you play any regular casino games as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Veronica, hello. I accumulated my winnings without using bonuses. I bet exclusively on eSports, which I follow. I bet on such disciplines as: CS2, DOTA 2 and LoL.

Вероника, здравствуйте. Свой выигрыш я накопил не используя бонусы. Ставки делал исключительно на киберспорт, за которым слежу. Делал ставки на такие дисциплины как: CS2 , DOTA 2 и LoL.

Thank you for the update.

As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika