1win Casino - プレイヤーのアカウントは閉鎖されました。

After verification, they just blocked my account without any explanation, referring to the general rules. I didn't violate anything, I have one account and one crypto wallet.

после верификации просто заблокировали счет без объяснения причин, ссылаясь на на общие правила. я ничего не нарушала у меня 1 учетная запись 1 крипто кошелек

Dear alexandra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you made any successful withdrawals before? 

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Is there a chance that someone in your family or using the same IP address also created an account at this casino? - no, no one in my family uses 1win

Have you made successful withdrawals yet? - No, I just topped up

Did you accumulate your winnings with or without an active bonus? - without a bonus

Есть ли вероятность, что кто-то из членов вашей семьи или использующий тот же IP-адрес также создал учетную запись в этом казино? - нет в моей семье никто не использует 1вин

Вы уже делали успешные выводы средств? - нет я только пополнила

Вы накопили свой выигрыш с активным бонусом или без него? - без бонуса