1win Casino - プレイヤーのアカウントは閉鎖されました。

This company has blocked my gaming account without any reason. My amount has stucked on the website. And the people of this company do not reply on Gmail.

This Company is scamming with people's!!!

Dear Govindjarwal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1. Live Casino

2. Yes, I had completed the verification.

3. No

Any update??

Hello sir any update??

Thank you for your reply, Govindjarwal. Please note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently handle hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible. Please, bear with us. Thank you for your patience and understanding.

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.