1win Casino - プレイヤーの入金が承認されていません。

I lost a deposit I made of 10,000. I sent complaints to the email, but they don't respond. In the chat, they just tell me to wait 7 days. I'm not sure how difficult it is to see that I deposited the money and put it in my account. I sent photos of the transaction and still haven't heard anything.

Se perdio un deposito que hice de 10mil, mande quejas al correo y no responden, en el chat solo me dicen que espere 7 dias, no se que tan dificil es ver que yo deposite el dinero y ponerlo en mi cuenta, mande fotos de la transacción y todavia sigo sin noticias

Dear franco0305,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas