1win Casino - プレイヤーの撤退が遅れています。

Sir 1win are not give me withdrawal।। My wining are hold on ।। Withdrawal faced many days not give me actual my withdrawal

Dear kkff700132,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I am send docoment alredy plese tell me any player win hug amount।। Trair account ban or block । I am same fromula to passed chek I'd my account 2 lac something not give timely whats I am brelive this 1win company।। Sarch in youtube see all video on not give withdrawal account was ban ।। Plese tell me how to do

Were your documents accepted?

Has the casino processed your withdrawal as a result?

Please let me know.

NO NOT REPLY AND NOT GIVE FULL FRAUD

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear kkff700132,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.



Chek it 14 days over but account not verified।।। Full scamer

Thank you very much, kkff700132, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, kkff700132,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino team,

Could you please explain the player's situation in more detail? What is happening there, and, what is the current status of his pending withdrawal? When can he expect the payment?

If needed or suits you better, feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Yes my all amount was frese

Good afternoon

Your account verification has been successfully completed, the account is currently operating normally and you have access to the full functionality of the site.

Best regards, 1win team.

Добрый день!

Верификация Вашего аккаунта была успешно пройдена, в данный момент аккаунт работает в штатном режиме и Вам доступен полный функционал сайта.

С уважением, команда 1win.

But I am seeing my all money was rest whats you scam many days hold on

Thank you, 1win team, for the update.

Dear kkff700132,

I am sorry but I really do not understand what you tried to say.

Can you please confirm your issue was resolved? Can I consider the case closed, or is there anything else we can help you with?

Player account all money was debit not give

Alright, kkff700132. Let's try it differently since I do not understand what is going on there.

Can you please try to use a translator to translate your explanation from your language into English and then post it here (copy+paste or a screenshot)?

It would be highly appreciated if you could describe the situation in more detail.

Your account should have been restored. What was supposed to be there, what is there, and what is missing? Are you sure you have only one casino account at 1win casino and that you checked the correct (disputed) one?

Hello sir, I could not understand, my account was opened and emailed, but I had 3 lakhs in my account. Now I can see that all the money has been deducted and there is not even a single rupee. Everything is a scam with me. So I would like to advise anyone not to play this 1win casino.

Alright, I think I understand it now.

Dear 1win Casino team,

Let's get back a bit...

"Could you please explain the player's situation in more detail? What is happening there, and, what is the current status of his pending withdrawal? When can he expect the payment?"

So, the player's verification has been successfully completed, and the account is currently operating normally.

What happened with the pending withdrawal or any remaining balance if there was any in the user's casino account? What was the balance on his account and how much was in the pending withdrawal at the time the account was blocked?

If anything of the player's funds were confiscated and we are talking about a breach of the casino's Terms and Conditions, please substantiate your claims and decision with relevant evidence. It would be highly appreciated if you could substantiate all your claims with relevant evidence.

If needed or suits you better, feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Thank you for your email, 1win team.

Can you please look at my last email regarding the matter and provide me with the requested?

Thank you.

Plese visible @cashino guru ।। Because see at all your consuber ।। Why not open chat 1win .thats maeans gotup a scam

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

No I can't receive recent any email

Greetings all,

Dear 1win Casino Team,

Please look at my last email regarding this case, sent a while ago, and provide the requested.

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Thank you for your email, 1win team.

Please look at my last email and provide the requested. Please note if you fail to provide the requested, as was indicated in the email, we will be forced to think about complaint closure. However, under such circumstances, it would not be possible to close it in favour of the casino.

Thank you for understanding. Looking forward to hearing from you.

Good afternoon

We will send the information as soon as possible. We apologize for the inconvenience.

Best regards, 1win team.

Добрый день!

Отправим информацию в самое ближайшее время. Приносим извинения за доставленные неудобства.

С уважением, команда 1win.

A bigger scamer 1win my all wining fund 0 and open my account means verrify whats a idea

Cashino guru whats is solution plese tell me July this case open now in November whats a scamer site are not give me any proof .. my all money was deducted and open account whats a fraud with player don't play all guys

Dear kkff700132,

We are waiting for additional details from the casino.

Thank you for your patience and understanding.

Dear 1win team,

Thank you for your response and for letting us know.

Feel free to provide us with the requested once you gather all the necessary information/details.

Thank you. Looking forward to hearing from you.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Greetings all,

I am sorry for the delay.

Dear 1win Casino Team,

Our requirements were clarified in more detail via email. Please find my last 2 emails and provide the requested.

Thank you. Looking forward to hearing from you.

Good afternoon

We will provide information shortly. We apologize for the inconvenience.

Best regards, 1win team.

Добрый день!

Предоставим информацию в ближайшее время. Приносим извинения за доставленные неудобства.

С уважением, команда 1win.

Alright, thank you for confirmation.

Looking forward to hearing from you.

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

Добрый день!

Отправили информацию на электронный адрес. Посмотрите, пожалуйста.

С уважением, команда 1win.

Dear kkff700132,

After gathering all the necessary information, we are closing this complaint as unjustified.

• It is not completely clear where you came to the disputed amount of more than 200,000 INR
• Your last withdrawal of 557 INR (submitted in August) was paid out successfully, while all previous withdrawals were cancelled by you and lost by playing at the casino during the verification process; the last previous successful withdrawal was processed in May 2024
• There were no funds on your account balance which could be withdrawn at the time the casino provided me with the details

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, 1win Casino Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru