1win Casino - プレイヤーの撤退が遅れています。

I made 12 withdrawals from the casino to Binomo, but only 9 arrived at Binomo. In any case, Binomo is asking for information to file a claim, which 1Win refuses to provide.

Realize 12 retiros del casino, hacia binomo y en binomo solo llegaron 9, en todo caso binomo me pide para generar el reclamo informacion que 1 win se niega a proporcionar.

Dear rodriiigg1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• What is the current status of the missing withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear rodriiigg1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.