1win Casino - プレイヤーの撤退が遅れています。

I made a withdrawal of 20,111RS but it's not credited yet in the bank account but it's showing in the 1win application as credited (marked as green)

My Gaming Id is 7555****

Dear shoebrazaon,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals before?

Could you please advise if you passed the full KYC verification?

Could you kindly specify when exactly you made your withdrawal request?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear shoebrazaon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.