1win Casino - プレイヤーの撤退は遅れています。

ID - 11779078 This was i my first withdrawal,Worst casino ever, i have deposited amount of rs5000, and made a withdrawal amount of rs 3000rs , wheneven i contact customer support they say wait till 48hours ,and after 48 hours they give a new reason as "Your withdrawal is in the status: "being processed by the payment system". The delay depends on the payment system.

To clarify the reasons and terms, a request was made to the appropriate department of technical support of the payment system. As soon as our specialists receive a response, the funds will be transferred."

And everytime they give this same reason, customer support is pathetic, they dont even respond properly.

Dear rahul8342,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed, so it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina,

That was great that you responded,

The withdrawal was made on july 10th 2022 t 11.33pm.

Kindly refer the screenshot.

Now my withdrawal of rs3000 was rejected and came back to 1win account after 6 day for unknown reason, now i have given withdrawal again of rs 5000. Lets see if it come or not.

Thank you for your reply, rahul8342. I would like to emphasize we always give the casino two full weeks (14 days) to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame (or your withdrawal is canceled again), please let us know and we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience and please, let us know if there is anything new in the meantime.

Sure will wait till then dont close this complaint,thanks for the help.

Hi Kristina,

I have received my withdrawal today, thankyou for the response from your side that was really greatfull. Now you can close this complaint.

Thankyou.

Awesome news, rahul8342. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.