1win Casino - プレイヤーの撤退は遅れています。

I have been playing at this casino for several months, it has never given me any problems, only yesterday I withdrew € 230, but I have not been credited yet despite the green tick next to the amount.

Gioco da diversi mesi su questo casinò,non mi ha mai dato problemi, soltanto ieri ho prelevato 230€, ma non mi sono stati ancora accreditati nonostante accanto all’importo c’è la spunta verde

Dear adrianobianconi4,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

How can I do?

Come posso fare?

I fully understand your frustration, adrianobianconi4. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear adrianobianconi4,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.