1win Casino - プレイヤーの撤退は遅れており、解決されていません。

Dear camilag3344, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please advise if you have passed the KYC verification?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello, I have made successful withdrawals and my complaint is that 14 days have already passed since the first withdrawal since it was made on 12/26.

They don't answer me, I just have to wait and the truth is I don't want to do it anymore because I need my money. I won money on the app. I don't understand the complications.

Hola si he hecho retiros con éxito y mi queja es por que ya pasaron 14 días desde el primer retiro ya que se hizo el 26/12

Ellos no me responden más que espere y la verdad ya no lo quiero hacer por que necesito mi dinero yo gane justamente en la aplicación no entiendo las complicaciones