1win Casino - プレイヤーの資金が遅れています。

om there side ,bet not placed as i wanted and i told 1win vip manager and he is committed you can see in this chat screenshot, still money not credited in my account . i have been frustrated since 3 days . i am requesting you to please help me with this . i have sent mails and i spoke again with my manager still said you wil get you will get but still not credited. they are making me fraud. i am so frustrated. that is. why i take screenshot and atteched here so you can know everything .

Dear dushyant7105,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what is the bet you made?
• How was the bet recorded in your gaming history?
• Please understand if the bet is related to sports-betting we are unable to investigate such issues, and we'll refer you to a different service.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas