1win Casino - プレイヤーの資金は返金されていません。

They seem to be scammers. I paid them for three months but my game account was not added. Now after three months they tell me that the amount has been refunded, but I have not received any refund.I asked them to provide the refund receipt. But they refuse to do so. Take care of your capital.

Dear mohsenmoini1368,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment provider regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Dominika

hello

This was my first deposit for them. The payment has been verified and successful by blockchain.

Dear mohsenmoini1368, thank you for the information provided.

Could you please provide evidence that you have not received the refund?

I deposited for them through an exchange. If the refund has been made, the money will be deposited into the wallet of the exchange. I have to present the refund receipt to the exchange to follow up the claims

Dear mohsenmoini1368, kindly provide a statement from your wallet to confirm that you have not received the refund.

Please read my previous message more carefully.

I deposited for them through an exchange and I don't have access to the wallet I paid for them.

In order to be able to track the refund from the exchange, I must provide the transaction receipt.

Thank you very much, mohsenmoini1368, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear mohsenmoini1368,

I am so sorry to hear your refund was lost. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 1win Casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino,

Could you provide us with the hash of the refund transaction?

Thank you in advance for providing the information.

Hi.

Refund done.

Thanks CasinoGuru and 1win.

Dear mohsenmoini1368,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Stefan, Casino.Guru