1win Casino - プレイヤーは撤退を要求することはできません。

Hi. I have seen similar posts like this but unfortunately saw them too late. I have a considerable amount of money on the 1win website and I can't withdraw it. Every withdraw attempt gets rejected. I am using the same card that I used for deposit, the card that took me 1 minute to make the deposit. I doubt anything will come of this, but the least I can do is file a complaint.

Dear mainizel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kristina,

I apreciatte the quick reply.

Sorry in advance for any english misspelling.

I will firstly copy-paste something I posted on a forum related to this subject:

"Im not op, but my complaint is similar. I deposited 20 euros 3 days ago. Deposited with debit card, easiest thing ever, super fast.

I made quite a lot of money with those 20 euros, but now withdrawing the winnings is impossible. The website allows me to withdraw the money choosing from 3 methods. Card, crypto or "Perfect Money".

Every card attempt is rejected shortly after, no justification whatsoever. Crypto wallets don't seem to work as well, so I am now trying to use perfect money. I read a complaint about 1win on here referring the perfect money bank, he ended up paying like 120 euros in commission.

Talked to support multiple times, they are useless, if there is actually any support and not some automatic bot responses. Their say on this whole thing was "keep trying, change method". Withdraws take up to 48 hours bla bla bla. Awful support really.

I have submited a complaint already, just leaving this post here so people know what they are getting themselves into.

If i ever get to withdraw my winnings, will come back to this post and give an update on my situation, but doesn't change the shady experience I had with this casino."

I have completed verification and have done no past withdrawals.

At the moment I am actually quite surprised. I requested a withdrawal using perfect money and it hasnt been canceled in over 8 hours, unlike the previous say 15 attempts.

I will wait the 48 hours the so called "support" advised me to wait.

If nothing happens, I will come back to this thread and continue the complaint.

Sincerely,

Mainizel

Thank you very much for your reply and update on the situation, mainizel. I will keep this complaint open, and if there is no development, we will intervene. Please, keep us informed and let us know if there is anything new, so we can proceed with this complaint accordingly. Thank you in advance.

Dear mainizel,

Has there been any news? We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.