1win Casino - プレーヤーはお金を引き出すことができません。

I can't change my email because of a "." I can't withdraw my money

nao consigo trocar meu email por causa de um "." Não consigo sacar meu dinheiro

Hello Ejejeidirbrh,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you ever did deposit into the casino? What is your current balance on your casino account? Did you contact the casino with your issue and if yes, what was their respond? Could you please advise how did you manage to confirm your e-mail address if it was incorrect?

Looking forward to your answer.

Regards,

Nick

Dear Ejejeidirbrh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hello, Ejejeidirbrh!

To change your email address, you need to contact the technical support chat through the website at any time convenient for you. Specialists will ask you for the necessary information, and within 24 hours the e-mail address that is tied to your game account will be changed. After that you will be able to withdraw your funds. 

Best regards, 1win team.

The complaint will be now closed for the above mentioned reason.