1win Casino - 決済が遅延しているとのクレームがあります。

I have filed for withdrawal on jan 25

and I haven’t got my payment in 3days

after 48hours i reached out through email

to security@1win.social they responded by stating i needed to do the verification

so I successfully did the verification and submitted that toward their email again

1win responded by stating they were able to successfully see i have done all the requirements and will respond to about the matter inthe following email they were supposed to send me

but that email never came

I have no idea why this withdrawal is taking so long It is not like I won any money at this site I am down twice as much as what I am withdrawing for also

I have been able to withdrawal exact amount of money I am requesting for in th past so I have no idea what is going on

if 1win gives me anytype of information

why it is being delayed it will be less frustrating

Dear ghdwogh1004,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you nick for the response

I haven’t heard anything from 1win support team so this definitely helps

I have done all the kyc verification and I have not used any bonus nor have I cancelled the payment I am just waiting but it is getting frustrating since they are not responding everytime I use the support team they just keep leading me to security@1win.social so that really doesn’t help but anyways I’ll wait couple more days

like you said thank you very much

but is there any chance they just won’t pay me like a scam?

this is what I received from 1win support is it okay to go on and cancel and withdrawal again?

After I was told to cancel the payment myself and submit Withdrawal again I have followed there instructions and proceeded to do so after waiting 24hous I have contacted there support system this screenshot is what they have answered

all they are saying is contact security@1win.social the problem is this email has not replied in 8days

and all they are doing is trying to to play hot potatos

I have been sending an email to

security@1win.social everyday

since jan 26 2025 I only got 2 emails back from them

stating the exact same words with no further information one that I received

jan 27 and other one on feb 2

Dear ghdwogh1004,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear ghdwogh1004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.