1win Casino - 決済が遅延しているとのクレームがあります。

I have already canceled three withdrawal attempts by replying "If withdrawals are declined, you need to try again until the withdrawal is successful."

Absurd!

PS: I can't upload the screenshot of the withdrawal attempts

Mi hanno già annullato tre tentativi di prelievo rispondendo "Se i prelievi vengono rifiutati, è necessario riprovare fino a quando il prelievo non va a buon fine."

Assurdo!

PS: Non riesco a caricare lo screenshot dei tentativi di prelievo

Dear Vcama76,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks for the reply.

We look forward to ...

Grazie per la risposta.

Attendiamo fiduciosi...

Dear Vcama76,

Have you received your withdrawal from the casino yet?

Unfortunately not yet

Purtroppo ancora no

Thank you for your reply, Vcama76. Have you made any successful withdrawals before? Could you please advise if you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Good morning.

I made the initial deposit on October 4th, but the site is too slow and I have decided to withdraw all the funds.

The whole amount was committed to bets and was therefore released for withdrawal (the withdrawal request is in fact accepted by the system).

I did not benefit from any bonuses, as mentioned, they are all funds paid by me.

KYC verification passed.

This is my first withdrawal request.

As stated in the opening message, their response was first:

"Unfortunately there was a delay in processing by the payment system. You can cancel the exit in" Details "by clicking on the" X "symbol and create a new request to eliminate this delay."

And then: "If withdrawals are refused, you need to try again until the withdrawal is successful."

I hope you can help me.

Greetings

Buongiorno.

Ho fatto il versamento iniziale il 4 ottobre, ma il sito è troppo lento ed ho deciso di ritirare tutti i fondi.

Tutta la cifra è stata impegnata in scommesse ed è quindi stata svincolata per il prelievo (la richiesta di prelievo viene infatti accettata dal sistema).

Non ho fruito di nessun bonus, come detto, sono tutti fondi da me versati.

La verifica di KYC è stata superata.

Questa è la mia prima richiesta di prelievo.

Come detto nel messaggio iniziale, la loro risposta è stata prima:

"Purtroppo si è verificato un ritardo nell'elaborazione da parte del sistema di pagamento. È possibile annullare l'uscita in "Dettagli" facendo clic sul simbolo "X" e creare una nuova richiesta per eliminare questo ritardo."

E successivamente: "Se i prelievi vengono rifiutati, è necessario riprovare fino a quando il prelievo non va a buon fine."

Spero mi possiate aiutare.

Saluti

Vcama76, have you tried requesting a new withdrawal as suggested? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Good morning,

I'm on my 8th withdrawal request !!!

The last communication from 1Win was the usual vague and inconclusive message:

"The withdrawal has been rejected by the payment system, the funds have been returned to the balance. At the moment, the withdrawal of funds is available for you. You can implement exit attempts before successful." ...

However, they are still waiting.

Greetings.

Buongiorno,

sono alla mia 8ª richesta di prelievo!!!

L'ultima comunicazione di 1Win è stato il solito vago ed inconcludente messaggio:

"Il ritiro è stato rifiutato dal sistema di pagamento, i fondi sono stati restituiti al saldo. Al momento, il prelievo di fondi è disponibile per te. È possibile implementare tentativi di uscita prima di successo."...

Comunque sono ancora in attesa.

Saluti.

Good morning.

Good news!

After 12 withdrawal attempts, they finally transferred the funds to my credit card.

I don't know if your help could be served, but I thank you very much for your sincere interest.

However 1Win strongly discouraged (also due to the slowness of the play on their site) ...

Greetings.

Buongiorno.

Buone notizie!

Dopo 12 tentativi di prelievo, finalmente mi hanno trasferito i fondi sulla mia carta di credito.

Non so se il Vs aiuto possa essere servito, ma Vi ringrazio comunque tanto per il sincero interessamento.

Comunque 1Win vivamente sconsigliato (anche per la lentezza delle giocate sul loro sito)...

Saluti.

Awesome news, Vcama76. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.