1win Casino - 決済が遅延しているとのクレームがあります。

Hello how are you, good morning, 1 month ago I started playing in this casino, the truth is that I put a large amount in it, I had read a little about this casino and it was supposed that the withdrawals were almost instantaneous, then I wanted to stop playing and take my earnings and the transaction only remained pending. I verified my identity via email with the casino support, they told me that the identity was registered successfully and that I could make my withdrawals, but now from being in a pending transaction (orange color) after hours it is automatically canceled for the casino. I have been contacted almost every day by the casino and the responses are poor. I need help please. It's been more than two weeks and I still can't withdraw my money.

I am attaching evidence of the failed withdrawals (the last two in red were canceled by the casino) the others in red were my attempts and nothing, then on my last attempt I wanted to withdraw all my money and time passed and the casino cancelled.

Right now I have a withdrawal made today because I have been trying since the casino denies it.

Hola que tal, buen dia, hace 1 mes empece a jugar en este casino, la verdad le meti una cantidad grande, habia leido un poco de este casino y se suponia que los retiros eran casi al instante, luego quise dejar de jugar y llevarme mis ganancias y la transaccion solo se quedaba en pendiente. Verifique mi identidad via correo electronico con el soporte del casino, me dijeron que la identidad se registro de forma exitosa y que podia hacer mis retiros, pero ahora de estar en transaccion pendiente(color naranja) a las horas pasa a ser cancelada de forma automatica por el casino. Me he contactado casi todos los dias por el casino y las respuestas son deficientes. Necesito ayuda porfavor. Ya pasaron mas de dos semanas y aun no puedo retirar mi dinero.

Adjunto evidencia de los retiros fallidos(los ultimos dos en rojo fueron cancelados por el casino) los demas en rojo fueron intentos mios y nada, despues en mi ultimo intento quise sacar todo mi dinero y paso el tiempo y fue que el casino cancelo.

Ahora mismo tengo un retiro realizado hoy por que he estado intentando ya que el casino me los niega.

Dear donaldoking,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear donaldoking,

Have you received your withdrawal from the casino yet?

Dear donaldoking,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.