1win Casino - 選手の退会が遅れました。

I have been placing bets on 1win for about 30 days, "id 23512754" I have always deposited and withdrawn normally, but I requested a withdrawal of 1500 and I simply did not receive it, the deadline has passed, the chat told me to contact me by email.

By email they gave me a period of 14 or even 39 days to validate.

A real neglect!

I hope my problem is resolved as soon as possible!

Faço apostas na 1win há mais ou menos 30 dias, "id 23512754" sempre fiz depósito e Saques normal, mas solicitei um saque de 1500 e simplesmente não recebi já passou o prazo, o chat me disse pra entrar em contato por e-mail.

Por e-mail me deram o prazo de 14 ou até 39 dias pra validar.

Um verdadeiro descaso!

Espero que meu problema seja resolvido oquanto antes!

Dear xpaidorobert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear xpaidorobert,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.