1xBet Casino - プレイヤーのアカウントが予期せず閉鎖されました。

@1Xbet they block my account they scam my money...

After submitting the documents to my account, they suspended my account due to a misunderstanding and I had 39k taka in my account and they closed my account without referring that money but I have never used multiple accounts I was ready to provide whatever documents they asked me and I am still ready but I don't know why they closed my account.

Dear juwelahmod,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played sports games and slot games and my deposit was 30000 BDT taka and I win 9000 BDT taka by playing games then my balance became 39000 BDT taka and they scam my money by showing fake reason and now I can't login to my account right now.

Thank you

Thank you very much for your reply, juwelahmod. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello,

I want to say that the 1xbet email communication screen short Submitted or tell me the information required by any other specific information. I'll send it to it.

Thanks

I apologize, but I am not sure I understand your last message. Furthermore, I have not received any emails or screenshots of the communication between you and the casino I requested. Can you please forward it to me so we can proceed with this complaint?

Give me few hours I'll submit