1xBet Casino - プレイヤーの撤退リクエストは拒否されました。

My account is Fully Verified And I also Completed there Wagering Requirements But Still they are not Giving My Withdrawal , everytime i place withdrawal Request after 2 days they will Declined My withdrawal Request without Mentioning proper reason thing thing happened to me more than 3 times , and there customer support is also not giving proper answer My email id is z***@gmail.com

My Account id 30***67

Dear Zala,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I my account is fully verified and Kyc is also completed , they are approving my withdrawal , but After waiting 48 hours they are Rejecting , and reason they Tell due to technical error my withdrawal is not credited when i contact them , but this happened 4 times and i am waiting for my withdrawal since i think 10 days

Thank you very much for your reply, Zala. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

My issue has been resolved

Awesome news, Zala. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.