1xBet Casino - プレイヤーは引き出しの問題に直面しています。

I have tried to withdraw my funds then they asked for my aadar photo and e aadhar pdf format from government website. After providing all the documents still they are saying

Without providing the requested files, any further actions are impossible. All further messages from you will be ignored.

Please help me to get my funds

Dear ashfiber05,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're facing with withdrawing your funds and the frustrating response from the casino.

To assist you further, I would need to clarify a few things:

• Document Submission: Could you confirm if you have already provided the requested Aadhar photo and the e-Aadhar PDF as per the casino's instructions? If so, could you let us know if you received any confirmation from them regarding the receipt of these documents?
• Communication: After submitting the documents, did you receive any updates from the casino or have they continued to ask for additional information? If you have any relevant communication or screenshots from the casino regarding this issue, please forward them to petronela.k@casino.guru.
• Account Status: Are you still able to access your account, or is there any indication that your account has been blocked or restricted? Knowing the current status will help us understand how to move forward.

Your cooperation is crucial for us to proceed with your case. Without your input, we won’t be able to take the necessary steps to mediate and help resolve this issue.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela