1xBet Casino LAT - プレイヤーの撤退が遅れています。

I always withdrew money through Binance. And it arrived in less than 15 minutes. This time it's a lot more money, and oddly enough, they're telling me there was a problem with Binance. I have more emails and screenshots as evidence. In short, they first told me it would take 24 hours for it to arrive. Then they told me it would take 48 hours. And now they're telling me it would take many days. They don't even respond to my emails anymore; I had to request a call from the casino. Please help. The payment has been on hold on the page for two days.

Siempre retiraba dinero por Binance. Y en menos de 15 minutos me llegaba. Esta ves es mucho más dinero y curiosamente me dicen que hubo un problema con Binance. Tengo mas correos y capturas de pantalla como evidencia. En resumidas cuentas me dijeron primero que 24hrs para que llegara. Luego que 48hrs. Y ahora me hablan de muchos días. Ya ni los correos me responden tuve que pedir una llamada al casino. Por favor ayuda. El pago en la página aparece en espera desde hace 2 días.

Dear Jesusgb77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Ok then I delete this complaint and anything in 15 days I submit it again?

Ok entonces elimino esta queja y cualquier cosa en 15 días vuelvo a presentarla?

1x bet has already solved my problem, excellent. Late but sure.

Ya me solucionó 1x bet excelente. Tarde pero seguro

Dear Jesusgb77,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru