1xBit Casino - 出金リクエスト後にプレイヤーのアカウントが閉鎖されました。

Hello

casino guru

Simply put, I'm very sorry that I started betting on a site. Normally, I made a claim and won money. After requesting a withdrawal, my account was banned with a balance of $1,900 just minutes after the withdrawal request. No message was sent, nor was there any request for documents or verification—just a closure of my account. The bigger problem is that I am being accused of violating rules that I did not break. Unless winning is considered a violation of the rules, while losing money is seen as compliance with the rules.

I kindly request assistance from Casino Guro, as I have been subjected to injustice. I did not violate any laws.

Dear REKTO,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• Are there any particular rules the casino accuses you of breaking?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

Thank you very much in advance for your reply.

Best regards,

Tomas